If I switch the “S” model to Bluetooth, it does work in Shadow. Neither works in Shadow via USB (nor shows up as a connected controller in the Quick Menu). I’ve tested with two XBO controllers, an “original” and an “S” model. I just verified that using a wired XBO controller with Shadow does not work, so it appears there may be a regression in the app, or some other conflict with macOS 11.2.1. However, USB device forwarding is not supposed to be needed for the supported controllers to work, and the Xbox One controllers are supported. The option to forward USB devices appears under the “My Shadow” section of the Settings, at least in newer clients (I’m running the same macOS version as you, but with the beta client, 3.9.7.
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